E bay's feedback system is the back bone of sellers' success. All the good sellers have big portions of optimistic feedback. On the flip side, destructive feedback can damage gross sales and stop businesses from taking off. The suggestions system was supposed to be a collection of neutral opinions of the performance of buyers and sellers. If a purchaser pays early, their vendor will depart constructive feedback. If a seller ships quickly, their purchaser will give away positive feedback. This manner, future buyers and sellers can get the scoop on whom to purchase from and whom to keep away from, from people who have been there.
Negative feedback has an enormous impact on sellers in particular. If your feedback score falls below the nineties, or even into the lower ninetieth percentile, buyers might take their business elsewhere. But what if you feel like the negative feedback was unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic demands. As a seller, do you have any recourse?
Never make the mistake of arguing with or harassing customers who leave you negative feedback, deserved or not. Nothing looks more unprofessional than a seller and buyer fighting back and forth over feedback comments. It's understandable that you might be angry or emotional when hit with negative feedback, especially if you don't feel that you did anything wrong. But for the sake of your professional reputation, learn to overcome those emotions before responding. Employ the 24 Hour Rule; that is, don't make a reply until you've had a day to cool down.
Once you do reply to unfair comments, stick to the facts. If the client claims that the item was not as described, level out that every defect was rigorously documented within the item's description. In the event that they complain about late delivery, post the delivery dates as well as the delivery agreement that they agreed to once they bought the item. Never use private comments, only facts.
If you happen to make a mistake that earned you negative suggestions, respond with courtesy. Apologize for the mistake you made, and mention that you weren't given a chance to rectify the situation before suggestions was left. This type of follow up can make consumers extra sympathetic to your situation.
There are right methods and wrong ways to take care of bad comments on e bay. So long as you reply with class and professionalism, you can minimize the damage to your reputation.
Negative feedback has an enormous impact on sellers in particular. If your feedback score falls below the nineties, or even into the lower ninetieth percentile, buyers might take their business elsewhere. But what if you feel like the negative feedback was unjustified? Maybe the buyer was just unpleasant to work with, or had unrealistic demands. As a seller, do you have any recourse?
Never make the mistake of arguing with or harassing customers who leave you negative feedback, deserved or not. Nothing looks more unprofessional than a seller and buyer fighting back and forth over feedback comments. It's understandable that you might be angry or emotional when hit with negative feedback, especially if you don't feel that you did anything wrong. But for the sake of your professional reputation, learn to overcome those emotions before responding. Employ the 24 Hour Rule; that is, don't make a reply until you've had a day to cool down.
Once you do reply to unfair comments, stick to the facts. If the client claims that the item was not as described, level out that every defect was rigorously documented within the item's description. In the event that they complain about late delivery, post the delivery dates as well as the delivery agreement that they agreed to once they bought the item. Never use private comments, only facts.
If you happen to make a mistake that earned you negative suggestions, respond with courtesy. Apologize for the mistake you made, and mention that you weren't given a chance to rectify the situation before suggestions was left. This type of follow up can make consumers extra sympathetic to your situation.
There are right methods and wrong ways to take care of bad comments on e bay. So long as you reply with class and professionalism, you can minimize the damage to your reputation.
About the Author:
Looking to find the best deal on ebay, then visit www.ebayauctionmarket.com to find the best advice on ebay motors for you.
No comments:
Post a Comment